Delivery & Shipping
All orders are processed Monday through Friday and are shipped out within 24 hours of placement (always quicker when we can), excluding weekends and public holidays. For all orders received before 1pm (ACST) on business days, will be dispatched on the same day. As soon as orders have left our warehouse they are out of Vacay Swimwear’s control and are in the trusting hands of Australia Post, DHL and FedEx. Please ensure your email address is correct at checkout so you can receive your tracking number from us.
Please note that Vacay Swimwear will not be held responsible for items that are left unattended by your local postal service. Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with your delivering courier.
Please note: the below timeframes are estimates based on the information we receive from our shipping partners. If shipments are delivered in a reasonable timeframe outside of these expectations, Vacay Swimwear Pty Ltd is not liable for any shipping cost reimbursement or in-transit order cancellation.
USA & CANADA
|
Service |
Expected delivery time | Cost |
| DHL Express | 2-6 business days | $25 |
| FedEx Priority | 2-6 business days | $20 |
| Australia Post Pack & Track | 7-15 business days | $10 |
EUROPE
| Service | Expected delivery time | Cost |
| DHL Express | 2-6 business days | $20 |
| FedEx Priority | 2-6 business days | $20 |
| Australia Post Pack & Track | 10-20 business days | $10 |
UNITED KINGDOM
| Service | Expected delivery time | Cost |
| Australia Post Pack & Track | 10-20 business days | $10 |
ASIA
| Service | Expected delivery time | Cost |
| DHL Express | 2-5 business days | $20 |
| FedEx Priority | 2-5 business days | $20 |
| Australia Post Pack & Track | 7-15 business days | $10 |
REST OF WORLD
| Service | Expected delivery time | Cost |
| DHL Express | 2-6 business days | $25 |
| FedEx Priority | 2-6 business days | $20 |
| Australia Post Pack & Track | 15-20 business days | $15 |
Free Standard Shipping is valid for orders that total over $100 USD.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Vacay Swimwear Pty Ltd is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order: customers@vacayswimwear.com.au
***COVID-19 NOTICE AND INFORMATION***
Please expect delays with all deliveries during this time due to flights being grounded and delays occurring with customs clearances that are constantly changing. Unfortunately, these delays are out of our control but we are keeping in contact with our shipping partners to make sure that everything keeps moving. We completely understand that you would love to receive your Vacay essentials right away. We kindly ask that we all be patient and understanding during this time.
